Privacy Policy
Effective date: 2026-01-01
Plain-language summary
We collect only what we need to provide courses and support, never sell your data, and give you control to access, correct, or delete it. cozy handcrafted journal
Information we collect
Account data (name, email), transaction data (purchases), support messages, and technical data (IP address, device, cookies for preferences like theme and cookie consent).
Optional data
Course notes and discussion posts you choose to submit.
How we use data
- Provide, personalize, and improve course delivery.
- Process transactions and send purchase confirmations.
- Offer support and respond to inquiries.
- Maintain security, prevent fraud, and comply with legal obligations.
Sharing
We do not sell personal data. We share limited data with service providers (e.g., payment processors) under confidentiality agreements to operate the service.
Retention
We retain account and transaction records for as long as you have an account and as required by law. Support emails are kept for up to 24 months to improve service.
Your rights
Depending on your region, you may have rights to access, correct, delete, or restrict processing of your personal data, and to opt out of certain uses such as marketing emails.
Cookies
We use functional cookies to remember preferences (theme, cookie consent) and analytics cookies to understand site usage. You can adjust your preferences via the cookie banner in the footer.
Security
We apply industry-standard security measures including TLS encryption in transit, access controls, and regular audits.
International transfers
When data moves across borders, we use appropriate safeguards such as standard contractual clauses.
Contact
For privacy requests, email [email protected] or write to: SmoothBay Knitworks, 548 Mission St, San Francisco, CA 94105, USA.
This policy may change over time. We will post updates with a new effective date.